Shipping policy
Shipping Policy
Order Processing:
- Orders are processed within 1-2 business days (even weekends) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery times are estimates and begin from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Domestic Shipping:
- We offer various shipping options within the United States. Delivery times for domestic orders are typically between 2-3 business days, depending on your location and chosen shipping method.
International Shipping:
- We offer international shipping to select countries. Shipping costs and delivery times will vary depending on your location and the shipping method selected. Please note that customs, duties, and taxes are the customer’s responsibility.
Order Tracking:
- Once your order has shipped, you will receive a shipment confirmation email that includes a tracking number. You can use this tracking number to monitor your order's progress.
Shipping Restrictions:
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Orders that are undeliverable due to incorrect information provided by the customer are the customer’s responsibility.
Lost or Damaged Items:
- If your order is lost or damaged during shipping, please contact us immediately at (800) 597-4149 or at support@awraaf.com. We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us:
- If you have any questions or concerns about your order, please contact our customer service team at (800) 597-4149 or at support@awraaf.com.
Changes to this Policy:
- We reserve the right to update this shipping policy at any time. Changes will be posted on this page and will be effective immediately upon posting.
Thank you for shopping with Awraaf!